Frequently Asked Questions
Everything you need to know about shopping with arenade.ph
What payment methods do you accept?
We accept various payment methods including Credit/Debit Cards (Visa, Mastercard), GCash, Maya, and Cash on Delivery (COD) for selected areas within the Philippines.
How long does shipping take?
For Metro Manila orders, delivery typically takes 2-4 business days. For provincial orders, please allow 5-10 business days depending on your location and courier availability.
Are all products on arenade.ph authentic?
Yes, we guarantee that all items sold on arenade.ph are 100% authentic and sourced directly from authorized distributors and official brand partners.
What is your return and exchange policy?
We offer a 7-day return policy for items that are damaged, defective, or incorrectly shipped. Items must be in their original packaging with all tags and seals intact.
How can I track my order?
Once your order has been shipped, you will receive an email notification containing a tracking number and a link to the courier's tracking portal.
Do you offer international shipping?
Currently, arenade.ph only ships to addresses within the Philippines. We are working on expanding our reach to international customers in the near future.